Frequently Asked Questions

 

Which areas does the courier cover?

All areas.

How does the courier delivery work?
The parcel will be dispatched a day after receiving it. If you placed an order on a Friday, Saturday or Sunday, the parcel can only be picked up by our courier service the following Monday. The courier will deliver to the buyers door from Pickalilly within 2-3 working days after dispatch. We cannot be held liable for any delays in the courier services.  Please provide a physical address in South Africa, as well as contact numbers where there will be someone to receive the parcel during working hours. Courier deliveries are made to street addresses and not PO Box addresses. NO DELIVERIES ARE DONE OVER WEEKENDS AND PUBLIC HOLIDAYS.

How will I know where and when to pick-up in Durbanville if I choose that option?
When your order is complete, you will receive an email confirming pick-up address and time.

Is there a Pickalilly wholesale catalog available for shops?
Yes

Please email: admin@pickalilly.co.za for our latest catalog and ranges. Please note that not all products available on the web shop are available on wholesale.

Do you do custom orders?

Unfortunately not

How long after I have ordered do I have to pay?
The articles you ordered will be reserved for 24 hours. All unpaid orders will be cancelled within 24 hours if no payment is received via PayFast (our payment system).