Terms & Conditions

www.pickalilly.co.za (“the site”) enables buyers to shop for items including clothes and accessories (“the products”) made by Pickalilly Kids cc, online.

Legally binding contract
All users and buyers (anyone that buys from www.pickalilly.co.za) are bound by these terms and conditions. By using this site you recognise that you have read and accepted these terms and conditions.
To be eligible to purchase goods on this site and to lawfully enter into and form contracts on this site, you must be aged 18 or older and the holder of a valid debit card.

Your account
When creating an account you warrant that the personal information which you provide is true, accurate and current in all respects. You are responsible for updating all your personal information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized.

Product descriptions
We will take reasonable care to ensure that all details, descriptions, and images of products appearing on the Site are correct at the time when relevant; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free. We aim to keep our site updated at all times, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the time you place an order.

All sizes provided are estimated and not exact. All our products are hand-made, the photos on the website may not be a 100% true reflection of the actual Products.

Products and availability
Please note that the stock of all items on offer is limited. If it happens that Pickalilly is unable to fulfill any order at the advertised price due to limited stock/no availability, Pickalilly will let you know and you will be entitled to a reimbursement for the rand value you have paid for that product.

Buying products
The site allows you, the user, to place electronic orders (“order”) for one or more products on offer as long as the specific products are available.
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order.

Products on Pickalilly cannot be reserved to be bought at a later stage, and placing an item in your basket without completing the order does not amount to a sale or an order. Pickalilly cannot be held responsible if an order has become unavailable by the time you try to complete a purchase at a later stage.
A purchasing contract (“sale”) between you and Pickalilly only comes into effect once you have fully completed AND submitted the online order form for one or more products in your basket (“shopping cart”) AND when your payment has been received Pay Fast.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error.
If we are unable to fulfill your order following our order acknowledgement, we will contact you by email  advising you of this. If you require any information regarding your order please contact: [email protected].

Pickalilly reserves the right, in the interest of preventing fraud, to refuse the processing of payment for any order and/or to cancel any purchase, partially or completely.
Pickalilly may request documentation to complete the necessary fraud checks and cancel any order where the necessary documentation is not provided in a timely manner.
In the event of a fraudulent purchase being placed on the Site, cardholders will be advised to initiate a charge-back via their bank in order to be refunded. Pickalilly does not process refunds for orders suspected of fraud.

What you pay for
The price of each product is given in the product information. In case of a sale or special offer, the discount price is shown.

Delivery fees
Pickalilly offers a pick-up option (free of charge) and a courier option (at R90.)

(See the Delivery section of the Terms and Conditions to find out more about delivery).

The Courier option is not included in the product prices and will be added to your order and reflected on your invoice.

Pickalilly makes every reasonable attempt to display purchase prices and delivery costs accurately. If, however, the product is offered at an erroneous price (or an incorrect delivery cost is displayed), Pickalilly will not be obliged to supply products at the incorrect price/delivery fee. Pickalilly will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price/delivery fee.


Note you have 24 hours to pay once you’ve placed an order. As soon as your payment is received, your order will be processed.

All orders that is not paid will automatically be CANCELLED by PAY FAST.

Delivery and pick-up

The parcel will be dispatched within a day after receiving the payment (weekdays only). If you placed an order and made payment on a Friday, Saturday or Sunday, the parcel can only be picked up on the Monday after the weekend. The Courier will deliver to the buyers door from Pickalilly’s doorwithin 2-3 working days after that. As the buyer you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with your delivery. An address needs to be provided where there will be someone to receive the parcel during working hours. Courier deliveries are made to street addresses and not PO Box addresses. Deliveries do not occur over weekends and public holidays.
Not all areas are serviced by our courier. If your area is not included in our Fastway list then Aramex will be used. We will supply you with tracking details and it is the your responsibility to track the parcel once it has left the Pickalilly premises.

Risk of loss
Risk in the goods will pass to you upon the dispatch of the item. Pickalilly cannot be held liable for any damage or loss by a third party once the item has been posted or handed to the courier.


Once the order has been placed and paid for, you will receive an email to confirm that your parcel is ready for collection.

Gift Vouchers
Pickalilly may make physical and/or electronic gift vouchers or coupons, available on the Website.

General Vouchers/Coupons can only be redeemed:
while they are valid, their expiry dates being unable to be extended;
on the Website towards the purchase of Pickalilly products.
Vouchers/coupons cannot be:
used to purchase other Vouchers/Coupons;
used towards purchases at any affiliate website/s or
exchanged for cash

Gift voucher value can be set by you.
The chosen value must be in rand, no cent values are permitted.
If a gift voucher is used to purchase a cart that is of a higher value than the voucher, the residual amount will be tied to the voucher code.
You can check the balance of a gift voucher within your user account section.

The voucher can be used by someone other than you and you can assign your rights to use that voucher. We assume no liability for the loss, theft or illegibility of gift or promotional vouchers/coupons. Conditions for the redemption of gift vouchers:
You may purchase gift vouchers for use on the Site by yourself or as a gift. These gift vouchers will be sent to you or your chosen recipient via email.
Gift vouchers cannot be used to buy further gift vouchers. Gift vouchers may only be purchased through EFT.

The credit of a gift voucher does not accrue interest nor does it have a cash value.
Gift vouchers are not refundable for cash once purchased.
If the credit of a gift voucher is insufficient for the Order you wish to make, you may make up the difference through either card or EFT payment.

Returns policy
We hope that all our clients are highly satisfied with our products. Pickalilly will refund any purchase in the unlikely event that the item is damaged/or deemed of poor quality by the customer or if an item is missing in your parcel. Should this occur, an email must be sent to [email protected] immediately and you will need to return/send the products back to Pickalilly within 7 working days. All items need to be returned unused and in their original packaging. After Pickalilly has received the original parcel with the items it will be inspected. If the items are deemed damaged or of poor quality, by Pickalilly, the items will be replaced or alternatively refunded.
Pickalilly unfortunately does not offer returns/refunds in the the case that you feel you made the incorrect product choice or would have preferred something else.

If the product is faulty and returned. Pickalilly will carry the postage/courier cost for it to be replaced, if returned within 7 days.

If you want to return  a product that doesn’t fit due to the wrong size choice for your child’s size (not age), you are welcome to exchange the product for a bigger size if it is available, but the customer is responsible for the postage/courier cost for it to be exchanged. Products must be in their original condition.

Intellectual Property
All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (collectively, the “Content”) is the property of Pickalilly, its affiliates, partners or licencors. Nothing on the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any other purpose, without the written consent of Pickalilly.

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorized access to any page on this site, will be prosecuted. Pickalilly will claim civil damages from such person if Pickalilly suffers any damage or loss. You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party. You allow Pickalilly to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

Pickalilly nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content. Furthermore, Pickalilly provides no guarantee, implied or otherwise, that the content or technology attached to this website is free of errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing [email protected]. The Site itself is offered on an “as it is” basis and is not set up or delivered according to your individual specifications. It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice. We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.

Applicable Laws
This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs. You and Pickalilly are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions. Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceable of an individual term.

Pickalilly has to take all reasonable steps to protect your personal information and is entitled to gather, store and use the above information for the following purposes:
To inform you (if you have agreed to this) of facts regarding your access and use of the site
To inform you (if you have agreed to this) of competitions and promotions offered by Pickalilly or its partners

Pickalilly may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process. You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.
Changes to terms and conditions.

Pickalilly may, at its own discretion, change these terms and conditions or any part thereof. It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you’re satisfied with the changes. If you’re dissatisfied with any changes, you should not use the site in any way.

Terms and discontinuation
These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by Pickalilly from time to time (as described above), for as long as the website continues to exist and be operated. Pickalilly is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.

No person, business or website may be linked to any page on this site without prior written permission from Pickalilly. Such permission can be obtained by sending an email to [email protected]. Links to non-Pickalilly sites given on this website are provided “as is” and Pickalilly does not necessarily agree with the content of such sites, which Pickalilly is unable to edit or underwrite. If you have any questions regarding these Terms and Conditions, please contact us via email at [email protected].